FAQ

Why did I get an extra charge at the post office?
We never charge you to pick up your package and we never charge customs fees, these are charged by the country you are a citizen of and Camera Ready Cosmetics has NO CONTROL over your countries taxes. Every country is different. Please check with your post office in your area about customs fees BEFORE you order.

Why did you send my order Signature Confirmation? Now I have to go pick it up at the post office.
We automatically send high value shipments signature confirmation, this is to protect your package from theft.

In hot climates we may send packages containing foundation "Signature Required" so that your makeup will not melt in the heat. If foundation is left in the sun it will melt in a short time, it is safer at the post office if you are not home to sign for it.

If you live in an apartment or your package is going to a business we may mail it signature required so that we have a record of who received the package, items are less likely to be stolen when a signature is required.

If your billing and shipping address differ, we may send the package signature required to protect you against fraud.

I STILL DON’T HAVE MY PACKAGE!!!!
If you have given your package the proper time period as stated above to arrive and it has not, please with the following information.

1- Date of your order
2- Invoice number on your order
3- Name on your order
4- Shipping address of your order

One of my products was cracked in shipping.
A product will sometimes break or spill in shipping; it doesn’t happen often but it does happen, just notify us within 7 days of receiving your package. We will send you a postage paid envelope to send the product back and replace it for you all at of course no charge.

I ordered one product and got another instead!
As much as we hate to admit it, we make mistakes now and then; humans are packing your orders. If we make a mistake, let us know and we PROMISE to make it up to you. We will do whatever we have to do to make you happy and to keep you ordering. Just let us know we made an error and we will make it right immediately.